RMIT University13 followers31 jobs

IT Operations and Support Officer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportInformation technologyPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The IT Operations & Support Officer job at RMIT University Pathways is all about delivering exceptional first-line desktop, application, and AV support. This role is crucial in maintaining hardware and software environments, troubleshooting issues, and ensuring technology-related services run smoothly both on-site and remotely. The team thrives in a collaborative environment, embracing a culture of continuous improvement and innovation, while prioritizing student and customer experiences.

You'll be responsible for

🛠️

Providing technical support

Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony.
💻

Managing software installations

Managing software installation, OS upgrades, and device configurations.
🌍

Delivering remote support

Delivering remote support to staff/students, including those based offshore.

Key criteria

💻

Remote desktop tools expertise

Experience with Remote Desktop Tools for efficient support.

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🔧

M365 and Active Directory knowledge

Proven expertise in M365 and Active Directory management.

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📞

Customer-focused support experience

Demonstrated ability to provide timely support to diverse stakeholders.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Remote desktop tools expertise
Experience with Remote Desktop Tools for efficient support.

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M365 and Active Directory knowledge
Proven expertise in M365 and Active Directory management.

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Customer-focused support experience
Demonstrated ability to provide timely support to diverse stakeholders.

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Problem-solving skills
Strong problem-solving skills to address technical issues effectively.

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Organisational skills
Excellent time management skills to meet deadlines under pressure.

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