IT Service Connect Officer
About the job
This casual job offers an exciting opportunity to join RMIT, a leader in education and innovation, based at the Melbourne CBD campus. The role focuses on delivering exceptional customer service across various channels while contributing to a supportive and collaborative team environment. With flexible working arrangements, this position is perfect for those looking to make a meaningful impact while enjoying a dynamic work culture.
You'll be responsible for
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Responding to customer enquiries
Handling customer inquiries at the first point of contact with professionalism and care.💡
Providing clear advice
Offering clear and concise advice to resolve customer issues or escalating complex inquiries as needed.🤝
Building relationships
Establishing strong relationships with staff and external partners to enhance service delivery.Key criteria
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Customer service experience
Demonstrated experience delivering professional support services in IT, Finance, or HR.View
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ServiceNow or Workday knowledge
Familiarity with ServiceNow, Workday, or service desk environments is desirable.View
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Strong communication skills
Proven ability to communicate clearly and effectively across various channels.View
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