IT Service Delivery Management - Senior Analyst
About the job
This job is about shaping the future of an iconic Australian institution through effective IT Service Management. By establishing and maintaining frameworks, managing service level agreements, and coordinating forums, you will play a crucial role in ensuring the quality and stability of IT services. The team values collaboration and continuous improvement, creating a supportive environment for personal and professional growth.
You'll be responsible for
🔧
Establishing and maintaining frameworks
Establish, maintain, and operate the IT Service Level Management Framework, processes, and documentation.📝
Managing service level agreements
Manage IT Service Level Management, including negotiating and documenting service level agreements, and producing regular Service Level Reports.🤝
Coordinating service delivery forums
Manage and coordinate Service Delivery management forums to ensure effective communication and collaboration.Key criteria
📊
Service Level Management experience
Demonstrated experience establishing and maintaining Service Level Management practices.View
📈
Operational reporting skills
Strong ability to create and analyze IT Operational reports from multiple sources.View
🤝
Stakeholder relationship management
Experience maintaining effective relationships with internal customer stakeholders.View
View more
