William Buck19 jobs

Senior IT Analyst

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaInformation technologyPosted 7 hours ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Senior IT Analyst position at William Buck is an exciting opportunity to deliver Level 2 technical support across various environments. This job is crucial for resolving complex issues and enhancing service quality, making a significant impact on the team and the organization. The team thrives in a vibrant and collegiate culture, where every member's contribution is valued and celebrated.

You'll be responsible for

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Administering Microsoft 365 services

Resolving complex identity, email, access, and device compliance issues.
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Managing endpoint services

Troubleshooting across Windows and mobile platforms, including device onboarding and policy enforcement.
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Supporting user onboarding and offboarding

Maintaining high standards of ticket documentation, resolution quality, and user communication.

Key criteria

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3–5 years in IT support or systems administration

Experience in resolving complex technical issues is essential.

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Proven root cause analysis skills

Ability to identify and resolve underlying issues effectively.

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Experience with Microsoft 365 ecosystem

Familiarity with Exchange Online, Azure AD, and Intune is crucial.

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Meet the team

About the company

View your fit

5 criteria for this job
3–5 years in IT support or systems administration
Experience in resolving complex technical issues is essential.

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Proven root cause analysis skills
Ability to identify and resolve underlying issues effectively.

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Experience with Microsoft 365 ecosystem
Familiarity with Exchange Online, Azure AD, and Intune is crucial.

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Exposure to cloud platforms
Willingness to develop skills in cloud infrastructure and security.

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Ability to manage critical incidents
Experience prioritising tasks in fast-paced environments is key.

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