E&P Financial Group2 jobs

Senior Analyst - IT Support (Level 2) - Sydney

SeniorFull-timeOfficeSydney NSW, AustraliaInformation technologyIT supportPosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about joining E&P Financial Group as a Senior Analyst - IT Support, where you will play a vital role in supporting and enhancing IT services. Your expertise will help resolve complex technical challenges and mentor junior technicians, contributing to a collaborative and growth-oriented environment. The team values integrity, respect, and inclusion, creating a workplace where everyone can thrive.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔧

Resolving escalated support issues

Handling Level 2 escalated support issues across Microsoft 365, Azure, and Windows environments, ensuring timely resolution.
📈

Managing IT projects

Taking ownership of IT projects and initiatives, ensuring delivery within agreed timeframes and quality standards.
👩‍🏫

Providing mentoring

Offering mentoring and technical guidance to Level 1 IT Technicians, fostering their professional development.

Key criteria

💻

3+ years of IT support experience

Demonstrated Level 2 capability in IT support roles.

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📜

Relevant IT qualification

Possession of Diploma, Certificate IV, or equivalent.

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☁️

Advanced Microsoft 365 and Azure knowledge

Strong expertise in Microsoft cloud environments.

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A meaningful career starts with a match

View your fit

5 criteria for this job
3+ years of IT support experience
Demonstrated Level 2 capability in IT support roles.

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Relevant IT qualification
Possession of Diploma, Certificate IV, or equivalent.

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Advanced Microsoft 365 and Azure knowledge
Strong expertise in Microsoft cloud environments.

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Windows desktop and server experience
Experience with Windows 10/11 and Server operating systems.

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Excellent communication skills
Ability to explain technical issues to non-technical stakeholders.

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