E&P Financial Group6 jobs

Senior Analyst - IT Support (Level 2) - Sydney

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 3 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about joining E&P Financial Group as a Senior Analyst - IT Support, where you will play a vital role in supporting and enhancing IT services. Your expertise will help resolve complex technical challenges and mentor junior technicians, contributing to a collaborative and growth-oriented environment. The team values integrity, respect, and inclusion, creating a workplace where everyone can thrive.

Meet the team

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You'll be responsible for

๐Ÿ”ง

Resolving escalated support issues

Handling Level 2 escalated support issues across Microsoft 365, Azure, and Windows environments, ensuring timely resolution.
๐Ÿ“ˆ

Managing IT projects

Taking ownership of IT projects and initiatives, ensuring delivery within agreed timeframes and quality standards.
๐Ÿ‘ฉโ€๐Ÿซ

Providing mentoring

Offering mentoring and technical guidance to Level 1 IT Technicians, fostering their professional development.

Key criteria

๐Ÿ’ป

3+ years of IT support experience

Demonstrated Level 2 capability in IT support roles.

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๐Ÿ“œ

Relevant IT qualification

Possession of Diploma, Certificate IV, or equivalent.

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โ˜๏ธ

Advanced Microsoft 365 and Azure knowledge

Strong expertise in Microsoft cloud environments.

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5 criteria for this job
3+ years of IT support experience
Demonstrated Level 2 capability in IT support roles.

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Relevant IT qualification
Possession of Diploma, Certificate IV, or equivalent.

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Advanced Microsoft 365 and Azure knowledge
Strong expertise in Microsoft cloud environments.

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Windows desktop and server experience
Experience with Windows 10/11 and Server operating systems.

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Excellent communication skills
Ability to explain technical issues to non-technical stakeholders.

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