Senior IT Analyst
About the job
The Senior IT Analyst position at William Buck is an exciting opportunity to deliver Level 2 technical support across various environments. This role is crucial in resolving complex issues and contributing to service improvement, ensuring that every team member's impact is felt. The team thrives in a vibrant and collegiate culture, where collaboration and support are at the forefront of their work.
You'll be responsible for
π§
Administering Microsoft 365 services
Administer and support Microsoft 365 services (Exchange Online, Entra ID/Azure AD, Intune), resolving complex identity, email, access, and device compliance issues.π±
Managing endpoint services
Manage endpoint and mobility services via Intune, including device onboarding, policy enforcement, application deployment, and troubleshooting across Windows and mobile platforms.π₯
Supporting user processes
Support and troubleshoot user onboarding and offboarding processes, including account provisioning and deprovisioning issues.Key criteria
π»
3-5 years in IT support or systems administration
Experience in technical support and systems management is essential.View
π
Proven problem-solving skills
Ability to resolve complex technical issues and perform root cause analysis.View
β‘
Familiarity with Microsoft 365 ecosystem
Experience with Microsoft 365 services and identity management is crucial.View
View more
