E&P Financial Group6 jobs

Senior Analyst - IT Support (Level 2) - Sydney

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 weeks agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

The job is about joining E&P Financial Group as a Senior Analyst - IT Support (Level 2) in Sydney. This position plays a crucial role in resolving complex technical challenges and supporting the IT team while fostering a collaborative environment. The team values integrity, growth, and innovation, ensuring everyone can thrive and be their authentic selves.

Meet the team

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You'll be responsible for

๐Ÿ”ง

Resolving escalated support issues

Resolving Level 2 escalated support issues across Microsoft 365, Azure, and Windows environments.
๐Ÿ“…

Managing IT projects

Taking ownership of IT projects and initiatives, ensuring delivery within agreed timeframes.
๐Ÿ‘ฉโ€๐Ÿซ

Providing mentoring

Providing mentoring and technical guidance to Level 1 IT Technicians.

Key criteria

๐Ÿ’ป

IT support experience

Minimum 3 years of professional IT support experience.

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๐Ÿ“œ

Relevant IT qualification

Possession of a Diploma, Certificate IV, or equivalent qualification.

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โ˜๏ธ

Microsoft 365 and Azure knowledge

Advanced knowledge of Microsoft 365 and Azure environments.

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5 criteria for this job
IT support experience
Minimum 3 years of professional IT support experience.

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Relevant IT qualification
Possession of a Diploma, Certificate IV, or equivalent qualification.

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Microsoft 365 and Azure knowledge
Advanced knowledge of Microsoft 365 and Azure environments.

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Windows operating systems experience
Strong experience with Windows 10/11 and Windows Server OS.

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Communication skills
Ability to translate technical issues for non-technical stakeholders.

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