E&P Financial Group8 jobs

Senior Analyst - IT Support (Level 2) - Sydney

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The job is about joining E&P Financial Group as a Senior Analyst - IT Support (Level 2) in Sydney. This position plays a crucial role in resolving complex technical challenges and supporting the IT team while fostering a collaborative environment. The team values integrity, growth, and innovation, ensuring everyone can thrive and be their authentic selves.

You'll be responsible for

🔧

Resolving escalated support issues

Resolving Level 2 escalated support issues across Microsoft 365, Azure, and Windows environments.
📅

Managing IT projects

Taking ownership of IT projects and initiatives, ensuring delivery within agreed timeframes.
👩‍🏫

Providing mentoring

Providing mentoring and technical guidance to Level 1 IT Technicians.

Key criteria

💻

IT support experience

Minimum 3 years of professional IT support experience.

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📜

Relevant IT qualification

Possession of a Diploma, Certificate IV, or equivalent qualification.

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☁️

Microsoft 365 and Azure knowledge

Advanced knowledge of Microsoft 365 and Azure environments.

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Meet the team

About the company

Apply on E&P Financial Group
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT support experience
Minimum 3 years of professional IT support experience.

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Relevant IT qualification
Possession of a Diploma, Certificate IV, or equivalent qualification.

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Microsoft 365 and Azure knowledge
Advanced knowledge of Microsoft 365 and Azure environments.

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Windows operating systems experience
Strong experience with Windows 10/11 and Windows Server OS.

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Communication skills
Ability to translate technical issues for non-technical stakeholders.

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