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IT Service Support Officer

JuniorFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The IT Service Support Officer job is all about providing reliable and efficient technology experiences for colleagues across various locations. This role is crucial in helping individuals stay connected and productive while also offering a fantastic opportunity to build technical skills in a supportive environment. The team thrives on collaboration, innovation, and continuous learning, making it a great place to kickstart a career in IT.

You'll be responsible for

🛠️

Providing L1 IT support

Assisting employees with hardware, software, and mobile device issues through ServiceNow and other support channels.
📦

Preparing and deploying devices

Configuring and deploying laptops, mobile phones, tablets, and peripherals for new and existing employees.
🚀

Supporting onboarding and offboarding

Assisting with onboarding, offboarding, and technology deployments across offices and project sites.

Key criteria

💻

IT support experience

Demonstrated experience providing L1 IT support for users.

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📜

Relevant qualification

Certificate IV, Diploma, or degree in Information Technology.

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🔧

Troubleshooting skills

Proven ability to troubleshoot laptops and mobile devices effectively.

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5 criteria for this job
IT support experience
Demonstrated experience providing L1 IT support for users.

View

Relevant qualification
Certificate IV, Diploma, or degree in Information Technology.

View

Troubleshooting skills
Proven ability to troubleshoot laptops and mobile devices effectively.

View

Microsoft 365 exposure
Experience with Microsoft 365, Intune, or similar technologies.

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Customer service skills
Strong communication and problem-solving skills in customer interactions.

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