Amazon62 followers474 jobs

IT Support Associate

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The IT Support Associate position at Amazon in Sydney is all about delivering exceptional support to the community. This job plays a crucial role in enabling teams to focus on their strengths while leveraging innovative technology. Join a collaborative and inclusive environment where continuous learning and growth are encouraged.

You'll be responsible for

🔍

Researching and resolving user requests

Promptly researching, resolving, and responding to user requests, ensuring high-quality support.
🖥️

Diagnosing computing issues

Diagnosing and troubleshooting end-user computing issues, from analysis to testing and follow-up.
🤝

Collaborating on support requests

Collaborating with internal and external partners to process support requests, incidents, and project activities.

Key criteria

🖥️

Operating systems support experience

1+ years supporting Windows, Mac, or Linux systems.

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🔧

Troubleshooting skills

1+ years diagnosing issues in high-availability environments.

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🌐

Networking knowledge

1+ years experience with DNS, DHCP, and TCP/IP protocols.

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5 criteria for this job
Operating systems support experience
1+ years supporting Windows, Mac, or Linux systems.

View

Troubleshooting skills
1+ years diagnosing issues in high-availability environments.

View

Networking knowledge
1+ years experience with DNS, DHCP, and TCP/IP protocols.

View

PC systems management
Experience setting up and relocating PC systems effectively.

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AV support experience
1+ years supporting video and teleconferencing equipment.

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