Centorrino Technologies5 followers27 jobs

IT Support Analyst

JuniorMid levelContractHybridBrisbane QLD, AustraliaPosted 7 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The IT Support Analyst position at Centorrino Technologies is all about being the friendly face of technology support. This job is crucial in ensuring that users receive reliable and responsive assistance, contributing to a positive workplace culture. The team thrives on collaboration and continuous improvement, making it an exciting opportunity to grow within a community that values innovation and inclusivity.

You'll be responsible for

📞

Providing first-line support

Acting as the first point of contact for users, helping to resolve incidents and service requests.
📬

Monitoring support channels

Monitoring support channels and responding to requests in a timely and professional manner is key to user satisfaction.
🤝

Collaborating with teams

Working collaboratively with technical and operational teams to support timely resolution of issues is essential for smooth operations.

Key criteria

🖥️

IT support experience

Experience in service desk or technical support environments.

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📞

Customer service skills

Strong communication skills for effective user interaction.

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🔧

Incident management experience

Proven experience managing incidents and service requests.

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View more

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5 criteria for this job
IT support experience
Experience in service desk or technical support environments.

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Customer service skills
Strong communication skills for effective user interaction.

View

Incident management experience
Proven experience managing incidents and service requests.

View

Familiarity with service management tools
Experience with tools like Jira or ServiceNow for support tasks.

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Attention to detail
Strong record-keeping skills for accurate information management.

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