Rest
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Technology Support Analyst

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Technology Support Analyst at Rest, you will play a vital role in providing a seamless technology experience for employees. Your work will directly contribute to the financial wellbeing of millions of Australians, ensuring they stay connected and productive. The team values collaboration, continuous improvement, and a customer-focused approach, making it a great place to thrive and make a difference.

You'll be responsible for

📞

Delivering end-user support

Deliver responsive end-user support across Service Desk and onsite channels.
🖥️

Troubleshooting technology issues

Troubleshoot hardware, software, Microsoft 365, connectivity and workplace technology issues.
📋

Managing incidents and service requests

Manage incidents and service requests, ensuring a high standard of customer service.

Key criteria

💻

End-user technology support experience

Experience delivering technology support in corporate environments.

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🔧

Strong troubleshooting skills

Proven ability to resolve hardware and software issues effectively.

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📊

Incident management experience

Experience managing incidents through ServiceNow or similar platforms.

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View more

Meet the team

About the company

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5 criteria for this job
End-user technology support experience
Experience delivering technology support in corporate environments.

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Strong troubleshooting skills
Proven ability to resolve hardware and software issues effectively.

View

Incident management experience
Experience managing incidents through ServiceNow or similar platforms.

View

Customer-focused communication
Ability to explain technical concepts to non-technical users clearly.

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Device lifecycle management
Experience supporting onboarding and offboarding processes.

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