About the job
As a Technology Support Analyst at Rest, you will play a vital role in providing a seamless technology experience for employees. Your work will directly contribute to the financial wellbeing of millions of Australians, ensuring they stay connected and productive. The team values collaboration, continuous improvement, and a customer-focused approach, making it a great place to thrive and make a difference.
You'll be responsible for
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Delivering end-user support
Deliver responsive end-user support across Service Desk and onsite channels.🖥️
Troubleshooting technology issues
Troubleshoot hardware, software, Microsoft 365, connectivity and workplace technology issues.📋
Managing incidents and service requests
Manage incidents and service requests, ensuring a high standard of customer service.Key criteria
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End-user technology support experience
Experience delivering technology support in corporate environments.View
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Strong troubleshooting skills
Proven ability to resolve hardware and software issues effectively.View
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Incident management experience
Experience managing incidents through ServiceNow or similar platforms.View
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