IT Support Officer
About the job
The IT Support Officer position at Fraser Coast Regional Council is an exciting opportunity to join a high-performing team dedicated to Building Better Communities Together. This job plays a crucial role in providing essential technical support to internal customers, ensuring smooth operations across the organisation. The team values inclusivity and professional development, creating a supportive environment where individual skills and talents are recognised.
You'll be responsible for
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Providing technical support
Providing first and second level diagnostic of hardware and software technical problems.🔑
Managing user permissions
Managing corporate systems and network user permissions.📋
Prioritising support requests
Prioritising user support requests to ensure timely assistance.Key criteria
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IT support experience
Demonstrated experience providing first and second level technical support.View
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Hardware and software troubleshooting skills
Proven ability to diagnose and resolve technical problems.View
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Microsoft product proficiency
Experience training users in Microsoft products and applications.View
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