Junior Customer Assist Officer
About the job
The Junior Customer Assist Officer position at Orde Financial is all about supporting customers through financial difficulties with empathy and professionalism. This job plays a crucial role in helping individuals navigate challenging circumstances while ensuring compliance with regulations. The team thrives on collaboration and innovation, creating an inclusive and enjoyable work environment.
You'll be responsible for
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Identifying and managing early-stage arrears
Ensuring timely follow-up and effective resolution of customer arrears.📞
Responding to hardship enquiries
Providing empathetic and compliant assistance across multiple communication channels.📊
Monitoring accounts under hardship arrangements
Managing dishonoured payments with sensitivity and professionalism.Key criteria
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Empathetic communication skills
Demonstrated ability to communicate effectively and sensitively with customers.View
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Organisational skills
Proven experience prioritising tasks and meeting deadlines in fast-paced environments.View
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Regulatory knowledge
Understanding of Debt Collection Guidelines and NCCP Act compliance.View
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