About the job
As a Knowledge Specialist at HUB24, you will play a vital role in shaping how knowledge is created, maintained, and shared across the organization. This job is all about empowering you to use your creativity and strong writing skills to make a real impact on the knowledge culture at HUB24. Collaborating closely with various teams, you will help transform complex information into clear, user-friendly content that supports both internal and external stakeholders.
You'll be responsible for
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Writing knowledge artefacts
Writing, reviewing and publishing a range of online knowledge artefacts, including procedure guides, FAQs, glossaries and overview pages across SupportHUB and SharePoint/KMS.π₯
Creating supporting assets
Creating supporting image and video assets to enhance knowledge content and improve the end-user experience.π
Facilitating content sessions
Scheduling and facilitating content gathering and review sessions with SMEs, Department Leads and other key stakeholders.Key criteria
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Instructional content writing experience
Demonstrated experience writing procedure guides and FAQs.View
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Financial services industry knowledge
Experience and understanding of wealth management practices.View
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Stakeholder engagement skills
Proven ability to build effective relationships across all business levels.View
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