HUB246 followers51 jobs

Knowledge Management Analyst

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 19 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Knowledge Specialist at HUB24, you will play a vital role in shaping how knowledge is created, maintained, and shared across the organization. This job is all about empowering you to use your creativity and strong writing skills to make a real impact on the knowledge culture at HUB24. Collaborating closely with various teams, you will help transform complex information into clear, user-friendly content that supports both internal and external stakeholders.

Meet the team

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You'll be responsible for

✍️

Writing knowledge artefacts

Writing, reviewing and publishing a range of online knowledge artefacts, including procedure guides, FAQs, glossaries and overview pages across SupportHUB and SharePoint/KMS.
🎥

Creating supporting assets

Creating supporting image and video assets to enhance knowledge content and improve the end-user experience.
📅

Facilitating content sessions

Scheduling and facilitating content gathering and review sessions with SMEs, Department Leads and other key stakeholders.

Key criteria

✍️

Instructional content writing experience

Demonstrated experience writing procedure guides and FAQs.

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💼

Financial services industry knowledge

Experience and understanding of wealth management practices.

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🤝

Stakeholder engagement skills

Proven ability to build effective relationships across all business levels.

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A meaningful career starts with a match

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5 criteria for this job
Instructional content writing experience
Demonstrated experience writing procedure guides and FAQs.

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Financial services industry knowledge
Experience and understanding of wealth management practices.

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Stakeholder engagement skills
Proven ability to build effective relationships across all business levels.

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Critical thinking and problem-solving
Strong skills in analyzing issues and providing solutions.

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Microsoft 365 proficiency
Strong working knowledge of collaboration tools like Teams and SharePoint.

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