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IT Service Management Analyst

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The IT Service Management Analyst plays a crucial role in supporting and maintaining effective IT service delivery at MedHealth. This position is all about collaborating with business stakeholders and IT teams to develop the Freshservice platform, ensuring it meets organizational needs. With a focus on building integrations and enhancing system capabilities, this job contributes to delivering consistent and high-quality IT services.

Meet the team

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You'll be responsible for

📈

Supporting IT service delivery

Maintaining processes and procedures that enable effective IT service delivery across MedHealth.
🔧

Developing Freshservice platform

Working closely with business stakeholders and IT teams to ensure the platform is well-managed and efficient.
🛠️

Building integrations and modules

Enhancing system capability and streamlining service delivery through new integrations and modules.

Key criteria

🛠️

ITSM platform administration experience

Minimum 2 years managing ITSM platforms like Freshservice.

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⚙️

Automation and Power Platform skills

Expertise in Power Automate and Power Apps for workflow automation.

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💻

JavaScript and CSS proficiency

Strong skills for UI customisation and enhancements.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
ITSM platform administration experience
Minimum 2 years managing ITSM platforms like Freshservice.

View

Automation and Power Platform skills
Expertise in Power Automate and Power Apps for workflow automation.

View

JavaScript and CSS proficiency
Strong skills for UI customisation and enhancements.

View

System integration experience
Experience building integrations using REST APIs and webhooks.

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Process mapping and optimisation skills
Ability to document and streamline business processes.

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