MedHealth3 followers925 jobs

IT Service Management Analyst

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The IT Service Management Analyst plays a crucial role in supporting and maintaining effective IT service delivery at MedHealth. This position is all about collaborating with business stakeholders and IT teams to develop the Freshservice platform, ensuring it meets organizational needs. With a focus on building integrations and enhancing system capabilities, this job contributes to delivering consistent and high-quality IT services.

You'll be responsible for

📈

Supporting IT service delivery

Maintaining processes and procedures that enable effective IT service delivery across MedHealth.
🔧

Developing Freshservice platform

Working closely with business stakeholders and IT teams to ensure the platform is well-managed and efficient.
🛠️

Building integrations and modules

Enhancing system capability and streamlining service delivery through new integrations and modules.

Key criteria

🛠️

ITSM platform administration experience

Minimum 2 years managing ITSM platforms like Freshservice.

View

⚙️

Automation and Power Platform skills

Expertise in Power Automate and Power Apps for workflow automation.

View

💻

JavaScript and CSS proficiency

Strong skills for UI customisation and enhancements.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on MedHealth
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
ITSM platform administration experience
Minimum 2 years managing ITSM platforms like Freshservice.

View

Automation and Power Platform skills
Expertise in Power Automate and Power Apps for workflow automation.

View

JavaScript and CSS proficiency
Strong skills for UI customisation and enhancements.

View

System integration experience
Experience building integrations using REST APIs and webhooks.

View

Process mapping and optimisation skills
Ability to document and streamline business processes.

View

Similar jobs

View all
Australian Financial Complaints Authority
Australian Financial Complaints Authority
IT Service Management Process ManagerMelbourne, VIC · Full-time
This job is about taking ownership of AFCA's ITIL processes to ensure they are fit for purpose and aligned with business objectives. Making a real impact in service excellence and operational maturity is key to this position. The team thrives on collaboration, inclusivity, and a commitment to continual improvement, creating a supportive environment where every voice is valued.
Ferrero
Ferrero
IT Service Manager ANZSydney, NSW · Full-time
The job of IT Service Manager – ANZ is an exciting opportunity to be part of the Asia Pacific multi-country IT team. This position plays a crucial role in ensuring high-quality IT service delivery and operational support across Australia and New Zealand, while collaborating with regional and global IT teams. The team values continuous improvement and effective communication, making it a dynamic and supportive environment.
Herbert Smith Freehills
Herbert Smith Freehills
Team Leader, IT Service ManagementSydney, NSW · Melbourne, VIC · Full-time
This job is about leading the IT Service Management team at Herbert Smith Freehills Kramer, a prestigious global law firm. The role is crucial for ensuring exceptional service delivery and fostering a culture of continuous improvement. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic opportunity for someone passionate about IT and team leadership.
HUB24
HUB24
IT Service Desk ManagerSydney, NSW · Full-time
This job is about leading the IT Service Desk function at HUB24, a leading fintech organization. The role is crucial for ensuring a high-quality employee support experience while driving service excellence and continuous improvement. The team thrives on collaboration, innovation, and a commitment to empowering better financial futures.