About the job
The IT Service Management Analyst plays a crucial role in supporting and maintaining effective IT service delivery at MedHealth. This position is all about collaborating with business stakeholders and IT teams to develop the Freshservice platform, ensuring it meets organizational needs. With a focus on building integrations and enhancing system capabilities, this job contributes to delivering consistent and high-quality IT services.
You'll be responsible for
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Supporting IT service delivery
Maintaining processes and procedures that enable effective IT service delivery across MedHealth.🔧
Developing Freshservice platform
Working closely with business stakeholders and IT teams to ensure the platform is well-managed and efficient.🛠️
Building integrations and modules
Enhancing system capability and streamlining service delivery through new integrations and modules.Key criteria
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ITSM platform administration experience
Minimum 2 years managing ITSM platforms like Freshservice.View
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Automation and Power Platform skills
Expertise in Power Automate and Power Apps for workflow automation.View
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JavaScript and CSS proficiency
Strong skills for UI customisation and enhancements.View
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