Prezzee13 followers9 jobs

Knowledge Management Specialist (GenAI Chatbot & Training)

Mid levelFull-timeHybridMelbourne VIC, AustraliaInformation technologyData analyticsPosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Knowledge Management Specialist at Prezzee, you will play a vital role in enhancing our digital customer support. This position focuses on optimizing knowledge management systems and shaping AI-powered chatbots to create seamless interactions for our global retail platforms. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer experiences.

You'll be responsible for

📚

Gathering and maintaining knowledge

Collecting, organizing, and updating essential information to ensure accurate responses across customer service channels.
🤝

Collaborating with technical teams

Working closely with product, IT, and engineering teams to keep content structured and aligned with system behavior.
🔍

Monitoring customer inquiries

Tracking customer inquiries to update documentation and address new trends and recurring issues.

Skills you'll need

💬

Conversation design

Experience in designing conversations for chatbots or customer engagement platforms, ensuring natural and effective interactions.
🤝

Customer engagement

A strong background in engaging customers through various digital platforms, enhancing their overall experience.
🤖

AI tools and NLP concepts

Familiarity with artificial intelligence tools and natural language processing concepts to improve chatbot performance and customer interactions.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Knowledge management experience
Demonstrated experience gathering and maintaining essential information for customer support.

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AI tools and NLP familiarity
Experience working with AI tools and natural language processing concepts.

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Customer experience insights
Proven ability to integrate AI-driven solutions to enhance customer journeys.

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Data-driven mindset
Ability to interpret behavioral signals and customer journey insights.

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Technical collaboration experience
Experience working alongside technical teams and understanding system workflows.

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