Prezzee13 followers9 jobs

Knowledge Management Specialist (GenAI Chatbot & Training)

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportDataInformation technologyPosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Knowledge Management Specialist at Prezzee, you will play a vital role in enhancing our digital customer support. Your efforts in optimising knowledge management systems and shaping AI-powered chatbots will help deliver seamless and personalised interactions across our global platforms. The team thrives on collaboration, innovation, and a shared commitment to making a real impact.

You'll be responsible for

📚

Gathering and maintaining knowledge assets

Organising essential information to ensure consistent and accurate responses across customer service channels.
🤝

Collaborating with technical teams

Working closely with IT and engineering to keep content structured and aligned with system behaviour.
🔍

Monitoring customer inquiries

Updating documentation to address new trends and recurring issues based on customer feedback.

Skills you'll need

💬

Conversation design

Experience in creating engaging and effective conversational interfaces for chatbots.
🤝

Customer engagement

Ability to foster meaningful interactions with customers through various channels.
🤖

AI tools and NLP concepts

Familiarity with artificial intelligence tools and natural language processing techniques.
View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Knowledge management experience
Experience gathering and maintaining information for customer support systems.

View

AI and chatbot training experience
Hands-on experience with AI tools and chatbot training methodologies.

View

Data-driven mindset
Ability to analyze performance metrics and customer insights.

View

Collaboration with technical teams
Experience working alongside technical teams and understanding workflows.

View

Customer experience insights
Exposure to customer support and knowledge management in digital environments.

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms

Similar jobs

View all
Allens
Allens
Knowledge Management LawyerSydney, NSW · Full-time
The Knowledge Management Lawyer position at Allens is an exciting opportunity to be at the forefront of legal innovation. This role is pivotal in integrating generative AI and advanced knowledge technologies into legal practice groups, enhancing service delivery and client engagement. The team values collaboration and innovation, working together to unlock efficiencies and deliver exceptional value to clients.
Prezzee
Prezzee
Knowledge Management Specialist (GenAI Chatbot & Training)Melbourne, VIC · Full-time
As a Knowledge Management Specialist at Prezzee, you will play a vital role in enhancing our digital customer support. This position focuses on optimizing knowledge management systems and shaping AI-powered chatbots to create seamless interactions for our global retail platforms. The team thrives on collaboration, innovation, and a commitment to delivering exceptional customer experiences.
Reserve Bank of Australia
Reserve Bank of Australia
Technical Lead/ Manager - Knowledge ManagementSydney, NSW · Contract
This job is an exciting opportunity to join the Reserve Bank’s Payments Operations Program, where you will play a vital role in shaping the future of Australia’s national payments infrastructure. As a knowledge management expert, you will help enhance the Bank's knowledge management processes and systems, contributing to the effective operation of critical payment systems that support the Australian economy. The team thrives on collaboration, innovation, and a commitment to excellence.
Water Corporation
Water Corporation
Knowledge Management - CoordinatorWA · Full-time
The Knowledge Management Coordinator position offers an exciting opportunity to shape the future of water services in Western Australia. In this dynamic role, you will drive engaging communications and lead the evolution of an AI-powered knowledge platform, ensuring employees have effortless access to vital information. The team values flexibility, professional development, and a supportive environment where innovative ideas can thrive.