About the job
The Content Risk Lead Analyst position at GoFundMe is a unique opportunity to make a significant impact by protecting the community from fraud and misuse. This job is essential for maintaining a safe and trusted platform, ensuring that individuals can seek help confidently. The team thrives on collaboration, innovation, and a shared passion for building trust within the community.
You'll be responsible for
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Reviewing complex escalations
Providing high-quality review and resolution of complex or high-risk escalations across GoFundMe’s platforms.⚠️
Leading crisis response efforts
Independently leading crisis response efforts, including drafting guidance and implementing monitoring measures.🌱
Mentoring team members
Coaching and mentoring Analyst I, Analyst II, and Senior team members through onboarding and real-time feedback.Key criteria
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6+ years in trust & safety or related fields
Experience in content moderation, fraud prevention, or compliance is essential.View
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Advanced expertise in crisis response
Ability to manage complex investigations and high-impact cases.View
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Proven project leadership
Experience leading cross-functional initiatives that drive operational improvements.View
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