About the job
The Client Services Manager position at FIS offers an exciting opportunity to engage with enterprise clients in the financial services sector. This job is all about building strong relationships, ensuring high client satisfaction, and leading service delivery processes. The team thrives in a collaborative and fun environment, working together to tackle challenges and drive success.
You'll be responsible for
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Client relationship management
Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.📈
Service delivery oversight
Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.⚙️
Problem resolution
Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.Key criteria
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Service delivery experience
Proven experience in service delivery roles for enterprise clients.View
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Payments technology expertise
In-depth knowledge of payment systems and industry trends.View
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Financial software proficiency
Experience navigating financial software systems effectively.View
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