FIS2 jobs

Analyst Sr Lead, Managed Service

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Client Services Manager position at FIS offers an exciting opportunity to engage with enterprise clients in the financial services sector. This job is all about building strong relationships, ensuring high client satisfaction, and leading service delivery processes. The team thrives in a collaborative and fun environment, working together to tackle challenges and drive success.

Meet the team

About the company

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You'll be responsible for

🤝

Client relationship management

Serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.
📈

Service delivery oversight

Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
⚙️

Problem resolution

Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.

Key criteria

💼

Service delivery experience

Proven experience in service delivery roles for enterprise clients.

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💳

Payments technology expertise

In-depth knowledge of payment systems and industry trends.

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🖥️

Financial software proficiency

Experience navigating financial software systems effectively.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Service delivery experience
Proven experience in service delivery roles for enterprise clients.

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Payments technology expertise
In-depth knowledge of payment systems and industry trends.

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Financial software proficiency
Experience navigating financial software systems effectively.

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Communication skills
Excellent verbal and written skills for diverse stakeholder management.

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Analytical skills
Strong problem-solving abilities in high-pressure situations.

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A meaningful career starts with a match

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