The Pega Lead Business Architect (LBA) is a pivotal job focused on leading business architecture, requirements definition, and value-driven design for Pega-based solutions, particularly in Customer Service. This position bridges business, policy, and technology to ensure that business outcomes and regulatory requirements are translated into clear, implementable Pega designs. Collaboration with the Lead System Architect, Product Owners, and stakeholders is essential to deliver measurable value and align with strategic objectives, creating a dynamic and impactful work environment.