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Lead Business Architect (Pega)

SeniorFull-timeHybridSydney NSW, AustraliaBrisbane QLD, AustraliaMelbourne VIC, AustraliaPerth WA, AustraliaAdelaide SA, AustraliaCanberra ACT, AustraliaProfessional servicesInformation technologyPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Pega Lead Business Architect (LBA) is a pivotal job that focuses on leading business architecture and requirements for Pega-based solutions, particularly in Customer Service. This position plays a crucial role in bridging business needs with technology, ensuring that solutions deliver measurable value and align with strategic objectives. The team thrives on collaboration and innovation, working closely with various stakeholders to achieve success.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Leading business architecture and requirements definition for Pega Customer Service solutions

Taking charge of defining business architecture and requirements for Pega solutions focused on customer service.
🛠️

Facilitating Inception, Blueprinting / DCO, and service design workshops

Conducting workshops to define and design services using Pega tools and techniques.
🤝

Collaborating closely with the Lead System Architect

Working together with technical leads to ensure business designs are feasible and aligned with Constellation.

Key criteria

📜

Pega Business Architect certification

Valid CPBA certification demonstrating expertise in Pega architecture.

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🔍

10+ years in Pega architecture

Proven experience in Pega business architecture or enterprise analysis.

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⚙️

Expertise in service intent modelling

Strong skills in Pega Customer Service and service intent design.

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A meaningful career starts with a match

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5 criteria for this job
Pega Business Architect certification
Valid CPBA certification demonstrating expertise in Pega architecture.

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10+ years in Pega architecture
Proven experience in Pega business architecture or enterprise analysis.

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Expertise in service intent modelling
Strong skills in Pega Customer Service and service intent design.

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Experience with Agile methodologies
Demonstrated experience in DCO, Inception, and Agile delivery.

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Strong stakeholder management skills
Proven ability to collaborate with stakeholders and delivery teams.

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