Lead Support Engineer
About the job
The Lead Support Engineer position at Cuscal is an exciting opportunity to shape the future of payments. In this role, you will leverage your technical expertise to develop and support innovative solutions that impact millions of users. The team thrives on collaboration, continuous improvement, and a commitment to delivering exceptional customer support.
You'll be responsible for
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Overseeing customer support
Manage the Jira support queue, ensuring high-quality and timely responses to customer inquiries.🤝
Collaborating with cross-functional teams
Work with Sales and Client Partnership teams to resolve technical issues and provide support.👨🏫
Leading a team of Support Engineers
Guide a team of four engineers, focusing on performance management and career development.Key criteria
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SQL proficiency
Experience writing SQL queries for data analysis and troubleshooting.View
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AWS expertise
Proven experience with AWS services like CloudWatch and DynamoDB.View
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Log analysis skills
Demonstrated ability to perform log analysis and troubleshoot issues.View
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