Civica1 follower17 jobs

Level 2 Application Support Analyst - Education

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

As a Level 2 Application Support Analyst at Civica, you will play a vital role in supporting our Civica Education Suite application products. This job is all about helping customers resolve complex software issues and ensuring they receive the best possible service. The team thrives on collaboration and is passionate about making a difference in public services.

You'll be responsible for

💻

Supporting application products

Providing support for Civica Education Suite application products and helping customers resolve complex software issues.
🧩

Analysing and troubleshooting

Analysing and troubleshooting application problems, investigating data and system behaviours, and reviewing logs.
🤝

Collaborating with teams

Working closely with Level 3 Support, Product, Engineering, and Technical Operations teams to drive timely and effective resolution.

Key criteria

🛠️

Application support experience

Proven experience in application support within SaaS or ERP environments.

View

📊

Strong SQL skills

Demonstrated ability to write complex SQL queries and validate data.

View

🔍

Troubleshooting expertise

Experience resolving production incidents and application performance issues.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Civica
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
Application support experience
Proven experience in application support within SaaS or ERP environments.

View

Strong SQL skills
Demonstrated ability to write complex SQL queries and validate data.

View

Troubleshooting expertise
Experience resolving production incidents and application performance issues.

View

System log review
Experience reviewing system logs and error traces for issue investigation.

View

Collaborative communication
Strong written communication skills for customer-facing updates.

View

Similar jobs

View all
Civica
Civica
Level 2 Application Support Analyst - EducationAdelaide, SA · Full-time
As a Level 2 Application Support Analyst at Civica, you will play a crucial role in supporting our Civica Education Suite application products. This job is all about helping customers resolve complex software issues, making a real difference in their experience. The team thrives on collaboration and is passionate about using technology to improve public services.
Civica
Civica
Level 2 Application Support Analyst - EducationSydney, NSW · Full-time
As a Level 2 Application Support Analyst at Civica, you will play a vital role in supporting our Civica Education Suite application products. Your expertise will help customers resolve complex software issues, making a real difference in public services. The team thrives on collaboration and is passionate about championing technology to improve outcomes for citizens.
Civica
Civica
Customer Support Analyst - Level 2 - CarelinkMelbourne, VIC · Full-time
The Customer Support Analyst – Level 2 position at Civica is all about delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job plays a crucial role in ensuring that essential services are delivered effectively and reliably. The team thrives in a collaborative environment, where everyone works together to solve problems and enhance customer experiences.
Civica
Civica
Customer Support Analyst - Level 2 - CarelinkSydney, NSW · Full-time
Civica is on a mission to deliver critical services for citizens worldwide, and as a Customer Support Analyst – Level 2, you will play a vital role in this journey. This job is all about providing high-quality support to customers using Civica’s Carelink software solutions, ensuring that essential services are delivered effectively. The team thrives in a collaborative environment, where everyone is encouraged to grow and make a real difference.