Civica19 jobs

Level 2 Application Support Analyst - Education

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 20 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Level 2 Application Support Analyst at Civica, you will play a vital role in supporting our Civica Education Suite application products. Your expertise will help customers resolve complex software issues, making a real difference in public services. The team thrives on collaboration and is passionate about championing technology to improve outcomes for citizens.

You'll be responsible for

🛠️

Supporting application products

Providing support for Civica Education Suite application products and helping customers resolve complex software issues.
🔧

Analysing and troubleshooting

Analysing and troubleshooting application problems, investigating data and system behaviours, and reviewing logs.
🤝

Collaborating with teams

Working closely with Level 3 Support, Product, Engineering, and Technical Operations teams to drive timely resolutions.

Key criteria

🛠️

Application support experience

Proven experience in application support within SaaS or ERP environments.

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🔍

Strong SQL skills

Demonstrated ability to write complex SQL queries and validate data.

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🧩

Analytical problem-solving skills

Experience troubleshooting complex technical issues and application errors.

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Meet the team

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4 criteria for this job
Application support experience
Proven experience in application support within SaaS or ERP environments.

View

Strong SQL skills
Demonstrated ability to write complex SQL queries and validate data.

View

Analytical problem-solving skills
Experience troubleshooting complex technical issues and application errors.

View

Exposure to finance modules
Familiarity with AR, AP, GL, or billing modules in applications.

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