Civica19 jobs

Level 2 Application Support Analyst - Education

Mid levelFull-timeHybridAdelaide SA, AustraliaPosted 20 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Level 2 Application Support Analyst at Civica, you will play a crucial role in supporting our Civica Education Suite application products. This job is all about helping customers resolve complex software issues, making a real difference in their experience. The team thrives on collaboration and is passionate about using technology to improve public services.

You'll be responsible for

🛠️

Supporting application products

Providing support for Civica Education Suite application products and helping customers resolve complex software issues.
🔍

Troubleshooting application problems

Analyzing and troubleshooting application problems, investigating data and system behaviors, and reviewing logs.
🤝

Collaborating with teams

Working closely with Level 3 Support, Product, Engineering, and Technical Operations teams to drive timely resolutions.

Key criteria

🛠️

Application support experience

Proven experience in application support within SaaS or ERP environments.

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🔍

Strong SQL skills

Demonstrated ability to write complex SQL queries and validate data.

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🧩

Analytical problem-solving skills

Experience troubleshooting complex technical issues and application errors.

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Meet the team

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5 criteria for this job
Application support experience
Proven experience in application support within SaaS or ERP environments.

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Strong SQL skills
Demonstrated ability to write complex SQL queries and validate data.

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Analytical problem-solving skills
Experience troubleshooting complex technical issues and application errors.

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Exposure to finance modules
Familiarity with AR, AP, GL, or reporting modules in applications.

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Strong written communication
Experience providing clear updates to customers and internal teams.

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