Life Insurance Claims Team Manager
Think you're a good fit?See what the hiring team are looking for
About the job
The Team Manager in Claims at TAL is a vital position that directly impacts the lives of over 5 million Australians during their most challenging times. By leading with empathy and integrity, you will ensure that customers receive fair and timely outcomes, all while fostering a high-performing team. TAL values collaboration and accountability, creating an environment where everyone can thrive and make a meaningful difference.
You'll be responsible for
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Leading claims outcomes
Lead fair, timely and human-centred claims outcomes that protect customers while sustaining portfolio performance.🌟
Delivering customer experience
Deliver a market-leading customer experience by resolving escalations and strengthening trust at critical moments.🔒
Embedding risk and governance
Embed strong risk, governance and compliance discipline to ensure every decision meets regulatory and ethical standards.Key criteria
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Claims experience and insurance knowledge
Solid background in life insurance and claims decision-making.View
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Empathy and accountability in leadership
Experience supporting customers and teams during high-impact moments.View
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Strong organisation and prioritisation skills
Ability to manage time and competing demands effectively.View
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