Life Claims Team Manager
About the job
As a Team Manager in Claims, you will play a pivotal role in helping Australians during their most challenging moments. This job is all about delivering care, clarity, and confidence while managing a high-performing team. At TAL, collaboration and innovation are at the heart of how the team works, ensuring every claim is handled with integrity and excellence.
You'll be responsible for
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Leading claims outcomes
Balancing compassionate customer experience with accurate policy assessment, timely decisions and sustainable claims costs.🏆
Championing customer advocacy
Effectively resolving escalated complaints and driving continuous service improvement.🌟
Building a high-performing team
Coaching, developing and engaging claims professionals to deliver consistent, high-quality outcomes.Key criteria
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Experience leading claims teams
Proven experience mentoring claims professionals in insurance or financial services.View
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Understanding of claims handling practices
Solid foundation in life insurance claims assessment and decision-making.View
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Customer empathy and risk awareness
Ability to balance compassionate service with sound risk management.View
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