Datacom11 followers52 jobs

Major Incident Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Major Incident Manager at Datacom, you will embark on an exciting journey to manage high-impact incidents, ensuring rapid resolution and minimal disruption to business operations. Your role is crucial in fostering innovation and building trusted relationships while enhancing overall service reliability. The team thrives in a hybrid work environment, balancing office and remote work to support a healthy work-life balance.

You'll be responsible for

👨‍💻

Leading major incident management

Lead the management and resolution of major incidents in accordance with ITIL best practices and Datacom policies.
🔗

Coordinating communication

Coordinate communication between technical teams, vendors, and business stakeholders during major incidents.
🔍

Conducting post-incident reviews

Conduct post-incident reviews to identify root causes and preventative measures.

Key criteria

🛠️

Major incident management experience

Proven experience in managing major incidents for 3+ years.

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📜

ITIL framework knowledge

Strong understanding of ITIL best practices for incident management.

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💬

Stakeholder communication skills

Demonstrated ability to communicate effectively with diverse stakeholders.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Major incident management experience
Proven experience in managing major incidents for 3+ years.

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ITIL framework knowledge
Strong understanding of ITIL best practices for incident management.

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Stakeholder communication skills
Demonstrated ability to communicate effectively with diverse stakeholders.

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ITSM tools experience
Experience using ITSM tools like ServiceNow or Remedy.

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Problem-solving skills
Strong analytical skills for effective incident resolution.

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