About the job
The Major Incident Manager Coordinator plays a vital role in overseeing and facilitating ITIL-based service support at Unisys. This job is all about ensuring high-quality service delivery and managing major incidents effectively. The team thrives on collaboration, communication, and a commitment to continuous improvement.
You'll be responsible for
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Overseeing service delivery
Managing and overseeing Unisys service delivery through various ITIL processes, focusing on service quality improvement.⚡
Coordinating major incidents
Facilitating major incident management processes and ensuring effective communication with stakeholders.📄
Maintaining documentation
Contributing to the development and maintenance of major incident management documentation and reports.Key criteria
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Major incident management experience
Proven experience managing major incidents within ITIL frameworks.View
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Service management skills
Demonstrated skills in generating reports and dashboards for stakeholders.View
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Documentation proficiency
Experience documenting root causes and maintaining service management records.View
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