Major Loss Claims Specialist
About the job
As a Motor Claims Specialist, you will play a vital role in supporting customers who have experienced significant vehicle damage due to severe weather events or accidents. Your compassionate approach will help ease their stress while guiding them through the claims process. The team values connection and support, ensuring that everyone feels grounded and human in their interactions.
You'll be responsible for
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Listening to customers
Providing a supportive ear to customers dealing with motor accident damage, ensuring they feel heard and understood.🗺️
Guiding customers through claims
Explaining coverage and next steps to make the claims process simple and manageable.🔄
Managing claims end-to-end
Overseeing each claim to ensure timely progression and resolution for customers.Key criteria
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Strong customer service experience
Demonstrated experience in phone-based customer service roles.View
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Emotional resilience
Ability to handle stressful situations with composure.View
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Attention to detail
Proven capability in maintaining accurate documentation.View
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