Major Loss Claims Specialist
About the job
As a Motor Claims Specialist, you will play a crucial role in supporting customers after severe weather events and motor accidents. This job is all about providing reassurance, guidance, and clarity during stressful times, making a real difference in people's lives. The team values connection, empathy, and a supportive environment, ensuring everyone feels grounded and human in their approach.
You'll be responsible for
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Listening to customers
Providing a supportive environment for customers dealing with motor accident damage, ensuring they feel heard and understood.🗺️
Guiding customers through claims
Explaining coverage and next steps to make the claims process simple and manageable.🔄
Managing claims end-to-end
Keeping each claim progressing smoothly so customers can return to normalcy as soon as possible.Key criteria
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Strong customer service experience
Demonstrated experience in phone-based customer service roles.View
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Emotional resilience
Ability to handle stressful situations with composure.View
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Attention to detail
Proven skills in accurate documentation and claim management.View
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