Manager/ Associate Manager, Sales - SMB
About the job
This job is about leading a dynamic team at Salesforce, focused on managing and growing the small business customer base in Australia and New Zealand. The impact of this job is significant as it involves establishing new processes that enhance customer success and drive innovation. The team thrives in a collaborative environment, where autonomy and shared values guide their daily activities.
You'll be responsible for
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Coaching and managing team activities
Coaching and managing the team's activities, development, and mastery of their processes.🧑💼
Understanding customer needs
Understanding customer needs, challenges, and desired outcomes, and helping them work towards those goals as a trusted advisor.🌟
Driving customer satisfaction
Consistently driving the team towards the goal of increasing customer satisfaction levels.Key criteria
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Team management experience
Proven experience managing and coaching teams in a sales environment.View
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Customer satisfaction focus
Demonstrated ability to drive customer satisfaction and engagement.View
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Process improvement skills
Experience establishing and advocating for new processes based on insights.View
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