Manager - Claims Delivery Brisbane & Sydney
About the job
Join the ART Life team as a Manager - Claims Delivery and embrace a fantastic opportunity to lead and shape high-quality group life insurance outcomes for our members. This pivotal job focuses on strategic and operational leadership, where you will mentor teams and drive continuous improvement while ensuring compassionate service. The team thrives on collaboration and innovation, making a meaningful impact in a supportive and inclusive environment.
You'll be responsible for
📈
Developing operational strategies
Develop and execute operational strategies aligned to ART Life’s goals, driving innovation and member-first experiences.🌟
Leading and mentoring teams
Lead, mentor, and empower Team Leaders across claims, administration, and member servicing to ensure high-quality outcomes.✅
Ensuring compliance
Ensure compliance with APRA, ASIC, AFCA, and the Life Insurance Code of Practice, overseeing risk management activities.Key criteria
📊
Strong insurance operations experience
Proven background in insurance operations, ideally in group life or superannuation.View
👥
Leadership experience in financial services
Demonstrated leadership in a regulated financial services environment.View
📈
Understanding of group life insurance products
Deep knowledge of group life insurance and member servicing.View
View more
