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Manager Customer Relations Data & Insights

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaGeorge St, Sydney NSW, AustraliaSt Georges Terrace, Perth WA 6000, AustraliaElizabeth St, Melbourne VIC 3000, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As the Manager, Customer Relations Data & Insights, you will lead the charge in delivering customer complaints and insights that empower data-informed decision-making across the organisation. Your work will be pivotal in helping the business understand its customers better, identify opportunities for improvement, and enhance experiences. Collaboration is key, as you will work closely with various teams to translate complex data into meaningful stories that support senior leaders and drive impactful decisions.

You'll be responsible for

📈

Leading customer relations reporting

Leading the delivery of customer relations and complaints reporting, insights and dashboards.
💡

Providing analysis and recommendations

Providing analysis and recommendations that drive customer-centric decision-making and process improvement.
🔍

Identifying complaint trends

Identifying complaint trends, root causes and emerging risks, and translating findings into actionable business outcomes.

Key criteria

📊

Executive-level reporting experience

Demonstrated experience developing and delivering insights for senior leaders.

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🔍

Analytical problem-solving skills

Proven ability to identify trends and root causes from data.

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🤝

Stakeholder management expertise

Experience building effective relationships across all organisational levels.

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5 criteria for this job
Executive-level reporting experience
Demonstrated experience developing and delivering insights for senior leaders.

View

Analytical problem-solving skills
Proven ability to identify trends and root causes from data.

View

Stakeholder management expertise
Experience building effective relationships across all organisational levels.

View

Knowledge of regulatory requirements
Familiarity with RG271 and customer complaints frameworks.

View

Communication and presentation skills
Strong skills in facilitating workshops and influencing decision-makers.

View

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