Doordash
Manager, Customer Support
SeniorFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 2 months ago
About the job
Join Secure Code Warrior to create a safer digital landscape by assisting companies in securing their software through developer-led practices. This job plays a crucial role in establishing new standards for coding and transforming the ways software is created. The team thrives on collaboration, continuous learning, and a commitment to delivering exceptional customer experiences.
You'll be responsible for
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Driving strategy and operational excellence
Own and execute the Support roadmap, continuously improving ways of working, processes, and methodologies to support global scale.🌍
Leading and developing a high-performing global team
Lead and scale a geographically distributed team of Technical Support Engineers across Australia, the U.S., and EMEA, ensuring seamless global coverage.🤝
Collaborating cross-functionally and driving business impact
Translate support data into actionable insights that shape Customer Health Scores, influence product decisions, and inform strategic priorities.What we're looking for
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5+ years of leadership experience
Experience leading a Customer Support organization in B2B SaaS environments.View fit
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3+ years leading global support teams
Experience managing a 24/7 technical support organization across multiple regions.View fit
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AI and automation implementation
Demonstrated success in using AI to enhance support efficiency.View fit
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