Podium
SeniorFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer successPosted 2 months ago
About the job
The job is about leading the Customer Success team at SevenRooms, where the focus is on empowering hospitality operators to thrive through a deep understanding of their needs and the SevenRooms platform. This position plays a crucial role in driving customer adoption, retention, and long-term value across various segments. The team values collaboration, empathy, and a customer-first culture, creating an environment where challenges are transformed into success stories.
You'll be responsible for
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Managing teams and setting strategy
Overseeing managers and their teams to ensure clients achieve success with the SevenRooms platform.🔄
Driving customer retention and engagement
Developing best practices and strategic initiatives to enhance user adoption and retention.📊
Monitoring capacity and resource planning
Ensuring balanced workload distribution and appropriate resourcing across the APAC Customer Success Management teams.What we're looking for
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Customer success experience in SaaS
Experience in Customer Success or Account Management in a SaaS environment.View fit
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5+ years of team management
Proven experience managing and developing high-performing teams.View fit
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Analytical and strategic mindset
Demonstrated ability to use data for customer growth insights.View fit
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