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SAP SuccessFactors - Customer Success Manager Expert

SeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 4 days ago
View your fit0 of 9 criteria met

About the job

The SAP SuccessFactors Customer Success Manager Expert is a vital role that connects SAP with its customers, ensuring they achieve their business objectives and maximize value from their partnership. This position focuses on building strong relationships, driving solution adoption, and enhancing customer satisfaction. The team thrives on collaboration, continuous learning, and a commitment to personal development, creating an environment where everyone can truly belong.

You'll be responsible for

❤️

Building customer relationships

Establishing and nurturing strong relationships with assigned customers to drive satisfaction and engagement.
🚀

Driving solution adoption

Encouraging customers to fully utilize their SuccessFactors solutions for maximum business value.
📊

Managing customer accounts

Overseeing the daily management of cloud customer accounts and collaborating with internal teams for a unified approach.

Skills you'll need

🤝

Customer relationship management

Building strong relationships with customers to ensure maximum value from their partnership with SAP.
📈

HR transformation expertise

Experience in HR transformation programs and understanding of best practices in human resources.
☁️

SaaS and cloud knowledge

Strong knowledge of Software as a Service models and cloud technologies, ideally SuccessFactors.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in HR transformation programs
Demonstrated experience in leading HR transformation initiatives.

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Customer-centric mindset
Proven ability to build strong relationships with customers.

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Knowledge of SaaS and Cloud
Strong understanding of SaaS models, ideally SuccessFactors.

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Experience with account management plans
Background in managing complex customer engagements effectively.

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Confident presentation skills
Ability to present confidently to mid-size audiences.

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