Queensland Government
Senior Customer Success Manager, Commercial
SeniorFull-timeHybridMelbourne VIC, AustraliaBusiness operationsPeople and cultureCustomer successPosted 19 hours ago
About the job
The Senior Customer Success Manager will play a crucial role in partnering with Named Commercial customers to enhance their experience with Culture Amp's Employee Experience and Performance platform. This job is all about driving adoption, retention, and measurable outcomes, while collaborating with various teams to ensure customer success. The team thrives on a culture of support, learning, and shared success, making it an exciting opportunity to make a real impact.
You'll be responsible for
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Owning customer relationships
Managing a book of Named Commercial (Mid-Market) customers to drive adoption and retention.đ
Building success plans
Creating and leading strategic reviews with HR leaders to align platform use with business goals.đ
Monitoring product usage
Proactively tracking customer engagement and health to identify risks and opportunities.What we're looking for
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Senior-level customer success experience
Proven experience in Customer Success or Account Management within SaaS.View fit
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Executive relationship building
Demonstrated ability to build relationships with senior stakeholders.View fit
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Data storytelling skills
Experience translating data insights into actionable narratives.View fit
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