SafetyCulture23 followers12 jobs

Senior Customer Success Manager, Enterprise

SeniorFull-timeHybridSydney NSW, AustraliaBusiness operationsSalesCustomer successPosted 6 days ago
View your fit0 of 9 criteria met

About the job

Joining SafetyCulture as a Senior Customer Success Manager means becoming a vital part of a team dedicated to making work better for millions. This job is all about driving success for strategic Enterprise customers, ensuring they maximize the value of our platform while building meaningful relationships. The team thrives on collaboration, innovation, and a commitment to delivering real impact without the corporate red tape.

You'll be responsible for

🏆

Owning customer success

Leading the success of a portfolio of strategic Enterprise customers, acting as their primary partner and advocate.
🔗

Building relationships

Creating deep relationships with senior and executive stakeholders to align SafetyCulture’s platform with their strategic priorities.
🚀

Driving adoption and outcomes

Facilitating customer adoption, value realization, and measurable outcomes across large, multi-site deployments.

Skills you'll need

🤝

Customer success management

Expertise in managing customer relationships and ensuring satisfaction and success with the product.
👥

Stakeholder engagement

Ability to build and maintain relationships with senior and executive stakeholders to align on strategic priorities.
📊

Analytical skills

Strong capability to analyze data and translate it into actionable insights for customers.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience managing strategic Enterprise accounts
Proven experience with large, complex, multi-stakeholder accounts

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Relationship-building with senior stakeholders
Ability to engage and influence C-suite executives effectively

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Strong commercial acumen
Experience driving retention, renewals, and account expansion

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Analytical skills for data insights
Ability to translate data into compelling business narratives

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Proactive and outcomes-driven mindset
Thrives in fast-paced, scaling SaaS environments

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