NICE3 followers6 jobs

Senior Customer Success Manager

SeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesSalesCustomer successPosted 4 months ago
View your fit0 of 9 criteria met

About the job

The Senior Customer Success Manager at NiCE is all about delivering exceptional customer experiences by understanding the customer journey. This job is a unique blend of strategic guidance, technical fluency, and relationship mastery, where you will actively support customers and help them realize the full potential of their investment. The team thrives on collaboration and innovation, working together to drive long-term success.

You'll be responsible for

📈

Managing customer portfolios

Owning and managing a portfolio of enterprise customers to drive successful onboarding, adoption, and expansion.
🗣️

Serving as a strategic advisor

Acting as a strategic advisor and primary point of contact for all customer engagement, including regular check-ins and business reviews.
🎓

Delivering tailored enablement

Providing tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions.

Skills you'll need

📊

Interaction Analytics

Deep expertise in Interaction Analytics to help customers drive value and improve performance.
👥

Workforce Management

Expertise in Workforce Management to maximize customer investment and performance.
🤝

Customer Success Management

Strong background in Customer Success Management to ensure exceptional customer experiences.
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Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years in B2B customer success
Experience managing enterprise customer relationships in a consulting or delivery capacity.

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SaaS or cloud-based experience
3+ years working in a cloud environment, enhancing customer engagement.

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Interaction Analytics and WFM expertise
Demonstrated knowledge in delivering consulting on complex analytics platforms.

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Strong communication skills
Ability to engage both technical and non-technical audiences effectively.

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Commercial acumen
Proven ability to influence enterprise-level relationships and drive value.

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