Lendi Group6 followers76 jobs

Senior Manager, Customer & Operations

SeniorContractOfficeSydney NSW, AustraliaBusiness operationsPeople and cultureCustomer successPosted 1 week ago
View your fit0 of 9 criteria met

About the job

As a Senior Manager in Customer & Operations at Lendi Group, you will play a pivotal role in leading and optimizing key processes within the Credit & Operations team. This position offers a unique opportunity to shape the future of operations by leveraging AI, automation, and data intelligence to enhance customer outcomes. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making it an exciting environment for growth and impact.

You'll be responsible for

🏆

Leading operational excellence

Partnering with senior leaders to execute and embed the next phase of the operating model, driving structured process improvements.
🛠️

Designing and optimizing processes

Mapping and redesigning workflows to improve efficiency, scalability, and consistency while integrating AI insights.
📈

Managing governance and performance

Developing frameworks to track KPIs and ensuring compliance with operational and regulatory requirements.

Skills you'll need

🚀

Operational leadership

Ability to lead and optimize key processes and service improvements across teams, ensuring operational excellence.
🔧

Process design & optimization

Expertise in mapping, analyzing, and redesigning workflows to enhance efficiency and scalability.
📊

Analytical skills

Strong capability to turn data into insights and actionable operational strategies.
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Meet the team

About the company

View your fit

0 of 5 criteria met
6+ years in operations or process management
Experience in high-volume, regulated environments is essential.

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Proven leadership of offshore teams
Experience managing distributed teams to ensure quality service.

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Strong analytical skills
Ability to turn data into actionable insights for operations.

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Process design and optimisation experience
Demonstrated capability in workflow improvement and automation.

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Exceptional stakeholder management skills
Ability to communicate effectively across all organisational levels.

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