Queensland Government13 followers358 jobs

Senior Customer Service Manager

SeniorFull-timeHybridCairns QLD, AustraliaPeople and cultureOperations consultingCustomer servicePosted 5 days ago
View your fit0 of 9 criteria met

About the job

This job is about supporting the development and implementation of housing and homelessness strategies and policies for First Nations peoples and communities. By leading a customer service team, you will ensure the delivery of quality services and outcomes while fostering relationships with diverse stakeholders. The team values professionalism, accountability, and collaboration, creating a supportive environment for everyone involved.

You'll be responsible for

📋

Coordinating service delivery

Apply sound business management principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
🤝

Building relationships

Develop and foster quality relationships by developing an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes.
👥

Leading a customer service team

Lead and manage a customer service team to achieve agreed service delivery standards and outcomes.

Skills you'll need

🤝

Customer focus

Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding perspectives.
📊

Business management skills

Apply sound business management skills in corporate governance areas, such as financial, contract and project management.
🗣️

Communication skills

Demonstrate clear and concise written and verbal communication, modelling open communication.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in housing and homelessness strategies
Demonstrated experience developing and implementing housing policies for First Nations communities.

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Cultural competency with First Nations peoples
Proven ability to communicate effectively with Aboriginal and Torres Strait Islander communities.

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Business management skills
Experience in financial, contract, and project management within service delivery.

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Class C driver's licence
Valid licence required for regular travel to regional and remote locations.

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Fieldwork adaptability
Ability to manage risks and adapt to changing fieldwork conditions.

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