Queensland Government13 followers358 jobs

Senior Advisor (Customer Service)

SeniorFull-timeHybridBrisbane QLD, AustraliaPeople and cultureOperations consultingCustomer servicePosted 14 hours ago
View your fit0 of 9 criteria met

About the job

The Senior Adviser (Customer Service) plays a crucial role in enhancing customer experiences by managing a dynamic team and delivering exceptional services across various channels. This job is essential for maintaining the reputation of the Customer Service Centre as a reliable government service provider. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

You'll be responsible for

🛎️

Supervising customer service operations

Overseeing the operations of the Customer Service Centre to ensure effective service delivery across multiple channels.
⚖️

Resolving customer complaints

Acting as the first point of contact for escalated customer concerns, ensuring timely and professional resolutions.
💡

Developing staff training programs

Collaborating with staff to create and implement learning and development programs to enhance team skills.

Skills you'll need

👥

Customer service management

Ability to manage and supervise customer service operations effectively, ensuring high-quality service delivery.
🛠️

Conflict resolution

Skill in addressing and resolving customer complaints and concerns in a professional manner.
📚

Team development

Experience in training and developing staff to enhance their skills and performance.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service management experience
Demonstrated experience managing customer service operations across multiple channels.

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Operational planning skills
Experience developing operational and financial plans for service centres.

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Staff training and development
Proven background in training and developing customer service staff.

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Performance assessment experience
Experience conducting performance assessments and providing constructive feedback.

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Complaint resolution expertise
Demonstrated ability to resolve customer complaints professionally and efficiently.

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