Queensland Government13 followers359 jobs

Senior Advisor

SeniorFull-timeHybridSouth Brisbane QLD, AustraliaProfessional servicesPeople and cultureCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Senior Advisor position at the Department of Customer Services, Open Data and Small and Family Business is all about enhancing customer service delivery and supporting small and family businesses in Queensland. This role plays a crucial part in decision-making, team supervision, and operational planning, ensuring that services are delivered effectively and efficiently. The team values collaboration, proactive planning, and a commitment to fostering a positive work environment.

You'll be responsible for

🛠️

Supervising operations

Supervising the operations of the Customer Service Centre to ensure effective service delivery across multiple channels.
🧠

Decision-making

Assuming a central role in decision-making by utilizing data analysis and expert consultations to align with organizational goals.
📋

Performance assessment

Conducting performance assessments and providing feedback to staff to promote a high-performing team environment.

Skills you'll need

🌟

Leadership capabilities

Demonstrating leadership skills as outlined in the Leadership competencies for Queensland booklet, guiding and motivating the team effectively.
📊

Data analysis

Utilizing data analysis techniques to inform decision-making and enhance service delivery within the Customer Service Centre.
💬

Performance management

Addressing performance and behavioral issues through constructive conversations to foster a positive team environment.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service centre operations supervision
Experience supervising customer service operations across multiple channels.

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Operational and financial planning
Demonstrated experience in developing operational and financial plans.

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Performance assessment and feedback
Experience conducting performance assessments and providing constructive feedback.

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Learning and development program creation
Proven ability to develop training programs for staff development.

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Policy and compliance knowledge
Knowledge of relevant policies and legislative requirements for compliance.

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