Podium5 jobs

Customer Success Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaBusiness operationsSalesCustomer successPosted 2 months ago
View your fit0 of 9 criteria met

About the job

The Customer Success Manager job at Podium is all about empowering small business customers to unlock the full potential of Podium's platform. This role is crucial in driving customer success, ensuring that businesses not only adopt the technology but also thrive with it. The team values creativity, fast-paced environments, and a commitment to making customers wildly successful, making it a vibrant place to work.

You'll be responsible for

📈

Driving customer outcomes

Helping businesses set goals and track performance using Podium.
💡

Offering strategic recommendations

Solving real-world problems and driving product adoption.
📊

Managing a high-volume customer portfolio

Using playbooks, automation, and scalable outreach to support customers effectively.

Skills you'll need

🤝

Experience in account management

Demonstrated experience in account management, customer success, or consultative sales is essential.
🗣️

Strong communication skills

A customer-first mindset with excellent communication skills is crucial for success.
💪

Proven ability to influence

Ability to influence customers and drive better decisions is a key asset.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer success experience
Proven experience in account management or customer success roles.

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Strong communication skills
Demonstrated ability to communicate effectively with diverse clients.

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Influencing skills
Proven ability to influence customer decisions and drive outcomes.

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SaaS experience
Experience in SaaS or tech-enabled businesses is a plus.

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SMB industry knowledge
Familiarity with SMBs in automotive, healthcare, or retail sectors.

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