REA Group18 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesSalesCustomer successPosted 2 months ago
View your fit0 of 9 criteria met

About the job

This job is about being a Customer Success Manager at REA Group, where you will focus on high-value clients across Australia. Your impact will be significant as you drive adoption and strengthen partnerships within the real estate industry. The team thrives on collaboration and innovation, creating a supportive environment where everyone can succeed.

You'll be responsible for

📈

Managing agency accounts

Taking ownership of agency accounts within your portfolio, driving engagement, retention, and long-term partnership success through strong relationship management and proactive communication.
🚀

Onboarding new agencies

Managing the onboarding of new agencies in your territories via the 136 Onboarding Program, ensuring teams are confident using the platform and set up for long-term success.
🤝

Collaborating across teams

Working with sales, technology, marketing, and customer support teams to enhance customer experience and drive product adoption.

Skills you'll need

🤝

Customer success management

Experience in managing customer relationships and ensuring satisfaction with products and services.
🗣️

Communication skills

Ability to communicate effectively, both verbally and in writing, to inspire and engage clients and teams.
📊

Data analysis

Skilled in using data to identify trends and inform strategies for improving customer engagement and product adoption.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer success management experience
Minimum 2 years managing customer success in a relevant field.

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Strong communication skills
Proven ability to inspire and engage clients through effective communication.

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Valid Australian driver's licence
Required for regular travel within NSW and interstate.

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Data-driven decision making
Experience using data to drive product adoption and customer engagement.

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Relationship management skills
Demonstrated ability to build and maintain strong client relationships.

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