Instant1 follower2 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaBusiness operationsSalesCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Customer Success Manager at Instant is a vital partner for eCommerce brands, focusing on unlocking revenue and maximizing customer investment in technology. This position is not just about support; it’s about fostering strategic partnerships that drive growth and retention. The team thrives on collaboration and innovation, ensuring that every customer feels valued and empowered.

You'll be responsible for

🚀

Owning the onboarding process

Getting customers live quickly and efficiently while ensuring a seamless handover from Sales, setting clear expectations for both customers and internal teams
🤝

Building consultative relationships

Ensuring customers continuously see value in Instant through regular check-ins and strategic business reviews
📈

Driving account growth

Identifying opportunities for additional product adoption and supporting upsell and cross-sell initiatives

Skills you'll need

🤝

Customer Success Experience

Experience in Customer Success, Account Management, or a similar customer-facing role
📊

Analytical Skills

Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions
🗣️

Communication Skills

Excellent communication and relationship-building skills
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer success experience
Proven experience in Customer Success or Account Management roles.

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Analytical skills
Strong analytical skills to leverage data for customer decisions.

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Relationship-building skills
Excellent communication skills for building consultative customer relationships.

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Revenue expansion ability
Demonstrated ability to drive product adoption and revenue growth.

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Fast-paced adaptability
Thrives in high-growth environments, adapting quickly to change.

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