Simpro Software6 jobs

Customer Success Manager

Mid levelFull-timeHybridEight Mile Plains QLD, AustraliaProfessional servicesSalesCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Customer Success Manager plays a vital role in ensuring the long-term success of customers by maintaining regular communication and addressing their needs. This position is all about building relationships, guiding customers through their journey with Simpro Group, and driving satisfaction through proactive support. The team thrives on collaboration, innovation, and a shared commitment to customer success.

You'll be responsible for

📞

Maintaining communication

Regularly communicate with nominated accounts to focus on customer retention and satisfaction.
🗺️

Guiding customers

Guide customers throughout the Simpro Group journey and facilitate access to resources.
🔍

Identifying inefficiencies

Identify and address inefficiencies in customer workflows and software usage, enhancing their experience.

Skills you'll need

🌟

Customer-centric approach

A strong desire to deliver the best for customers, ensuring their needs are met and exceeded.
🤝

Interpersonal skills

Ability to build trust and rapport with stakeholders at all levels, fostering strong relationships.
🛠️

Problem-solving skills

Exceptional customer service and troubleshooting abilities to resolve issues effectively.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer-facing experience in SaaS
Experience in Customer Success Management or Account Management in SaaS environments.

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Interpersonal skills
Ability to build trust and rapport with stakeholders at all levels.

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Technical proficiency
Experience with business process software and ability to simplify complex topics.

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Problem-solving skills
Exceptional customer service and troubleshooting capabilities.

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Proactive collaboration
Desire to work across teams for great commercial outcomes.

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