This job is about shaping how millions of customers experience digital channels through effective personalisation strategies. The impact of this role is significant, as it drives customer satisfaction and fosters innovation within the team. Collaboration and support are at the heart of the work environment, ensuring everyone feels valued and empowered.
You'll be responsible for
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Developing and delivering the Digital Sales Personalisation strategy
Set the strategic direction and commercial viability of NABβs personalisation program to drive sales outcomes.π₯
Leading cross-functional squads
Drive collaboration across digital, product domains, technology, and wider business stakeholders to deliver the Digital Sales Personalisation Strategy.π
Maintaining personalisation processes
Ensure the integrity of personalisation processes and optimise conversion rates while building a high-performing squad culture.