Manager, End User Support
About the job
This job is about leading the Digital Workplace Services team at Vanguard, focusing on delivering exceptional technical support experiences. The impact of this position is significant, as it directly influences the technology experience for clients and crew alike. The team thrives on collaboration, innovation, and a commitment to continuous improvement, creating a supportive environment where everyone can contribute their unique strengths.
You'll be responsible for
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Leading and developing a technical support team
Lead, coach, and develop a high-performing technical support team that delivers exceptional end-user experiences across desktop, meeting room, and AV environments.⚙️
Overseeing operations of Tech Central
Oversee day-to-day operations of Tech Central, ensuring efficient delivery of desktop support, live event support, and meeting room/AV services.🚀
Driving continuous improvement
Drive continuous improvement, proactively identifying opportunities to enhance processes, uplift service quality, and improve the overall end-user digital experience.Key criteria
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Team leadership experience
Proven experience leading and developing high-performing technical support teams.View
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Strong communication skills
Effective communication with senior stakeholders and large groups.View
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Stakeholder management skills
Demonstrated ability to build relationships across all organisational levels.View
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